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Helping business owners grow their companies and transition with confidence, added value and complete control.
Category Archives: Managing Employees
When is a Bonus Not a Bonus?
We refer to many different types of payments to employees as bonuses. They range from very modest amounts paid for specific activities to substantial components of a worker’s total compensation package. Merriam-Webster defines “bonus” as “money or an equivalent given … Continue Reading
A Tiered Minimum Wage for Small Business
Recent strikes by employees of McDonalds and Wal-Mart demanding a higher minimum wage have gained headlines on all the news feeds. The strikers claim that they can’t live on the Federally mandated $7.25 an hour. The California legislature recently voted … Continue Reading
Ready…Set…Exit! Part I
For the last six years I’ve been writing and speaking around the country to business owners about the coming tsunami of retiring Baby Boomer business owners. My e-book “Beating the Boomer Bust” details the statistics (For a free download, go here … Continue Reading
Customer Service Starts with “Hello.”
When asked what differentiates their businesses from giant competitors, most owners will describe their relationship with customers. “We give better service.” “Our employees know our customers by name.” “We treat people as individuals.” What constitutes excellent service differs by industry … Continue Reading
Millennials: The New Normal
Do you employ Millennials? If you have twenty-somethings in your workplace, you do. Most scientists who study generations put the start of the Millennials between 1982 and 1985. Using the earliest dates, the oldest are just turning thirty this year. Sociologists … Continue Reading
Correct Decisions, Good Decisions and “Best” Decisions
The young protégé asked his mentor, “How do you know what is the right decision?” The mentor answered “From experience.” “But how can I get experience?” The protégé asked. “Make some bad decisions.” was the mentor’s answer. Experience is what you get … Continue Reading
Getting the Message to Employees
Last month, one of my business owner groups (The Alternative Board®) examined the issue of communicating company news to employees. Among those participating they had collectively tried personal emails, an e-newsletter, a paper newsletter, a company Facebook page, discussion groups on the company intranet, … Continue Reading
“I’ve got it!” : The Curse of Competence
In any business, a competent employee is a treasure. Smaller enterprises may not have the layers of responsibility and management to offer a well-defined career path, but they often make up for it with the opportunity for an ambitious person … Continue Reading
Can Small Business Survive Federal Regulation?
It has always been tough to start a business, but as Niall Ferguson points out in his excellent article “How America Lost Its Way” in the Wall Street Journal, it’s getting tougher. According to an annual survey by the World Bank, in only … Continue Reading
Over Pay or Over Hire?
Many employers chase the Holy Grail of pay-for-performance. Whether it’s commission, piece work or production bonuses, we all want a system that compensates employees appropriately for the value they add to our business. Most of us also believe that better employees … Continue Reading
Can Your Small Business Survive Disaster?
Memorial Day weekend served up numerous reminders of the vulnerability of small businesses to disasters. Boardwalk vendors were reopening on the Jersey Shore and Coney Island. San Antonio was underwater, and a large portion of Moore, Oklahoma was swept away … Continue Reading
1,2,3 Red Light!
Last week I was a guest on Jim Blasingame’s Small Business Advocate show. The topic was a riff on my article of a couple of weeks ago about excising infectious employees. One of the issues that we discussed was identifying a … Continue Reading