Tag Archives: business ownership

“We’ll Just Agree to Disagree”

A CEO was having a discussion with one of his top executives a few weeks ago. He felt strongly that the executive needed to take a certain course of action as soon as possible. The Vice President explained that the … Continue Reading

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Turning a Competitive Advantage into an Entitlement

The Affordable Care Act is here to stay. Although Republicans have voted to repeal Obamacare dozens of times, the “debate” over its implementation has taken on a sense of theatre. The Federal behemoth continues to chug along. Cancelled policies, the … Continue Reading

Posted in Business Perspectives, John's Opinions, Managing Employees, Politics and Regulation, Strategy and Planning | Tagged , , , , | 1 Comment

After the Goal

Why do employees have to “rest” after accomplishing a goal? When most human accomplishment required manual labor, taking time to recuperate after a final push, whether it was harvesting a crop or completing a building, was a natural way to physically recharge before starting another project. Today, most … Continue Reading

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What is Mentoring?

In a recent meeting of one of our groups in The Alternative Board®, the business owners discussed mentoring. One member, a partner in a large professional firm, has been tasked with mentoring a partner in training. He asked what the … Continue Reading

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When is a Bonus Not a Bonus?

We refer to many different types of payments to employees as bonuses. They range from very modest amounts paid for specific activities to substantial components of a worker’s total compensation package. Merriam-Webster defines “bonus” as “money or an equivalent given … Continue Reading

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Can You Outgrow Customers?

When you start a company, it’s like shopping at the supermarket when you are very hungry. Everything looks good. Any suspect might be a prospect. Any prospect is worth pursuing, and your ideal customer is anyone who is willing to pay you for … Continue Reading

Posted in Marketing and Sales, Sales, Strategy and Planning | Tagged , , , , , | 1 Comment

Wrestling with Ethics

The head of a rep firm approaches the owner of a small manufacturing company for whom they sell. One of his salespeople has an opportunity for a huge order with a multinational company, but the purchasing manager has indicated that the … Continue Reading

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Ready…Set…Exit! Part II

Last week we discussed the tsunami of Baby Boomer retirement, and how we will reach a peak of nearly 500 unsold businesses a day within the next 5 years. The statistics are immutable. The birthrates of the last century are … Continue Reading

Posted in Economic Trends, Entrepreneurship, Exit Planning, Exit Strategies, Selling a business, Strategy and Planning | Tagged , , , , , , , , , | Leave a comment

Ready…Set…Exit! Part I

For the last six years I’ve been writing and speaking around the country to business owners about the coming tsunami of retiring Baby Boomer business owners. My e-book “Beating the Boomer Bust” details the  statistics (For a free download, go here … Continue Reading

Posted in Entrepreneurship, Exit Planning, Exit Strategies, Managing Employees, Marketing, Selling a business, Strategy and Planning | Tagged , , , , , , | Leave a comment

Customer Service Starts with “Hello.”

When asked what differentiates their businesses from giant competitors, most owners will describe their relationship with customers. “We give better service.” “Our employees know our customers by name.” “We treat people as individuals.” What constitutes excellent service differs by industry … Continue Reading

Posted in Business Perspectives, Customer Relations, Managing Employees, Marketing, Uncategorized | Tagged , , , , , , | 1 Comment

Size Means Nothing on the Web

A small manufacturer hires a local web development firm, and spends six months reworking his website. He agonizes over every word of the copy. He writes up product descriptions, detailing materials and tolerances. He adds page after page to the … Continue Reading

Posted in Customer Relations, Economic Trends, Marketing, Marketing and Sales, Strategy and Planning, Technology | Tagged , , , , , | 1 Comment

Ownership and Accountability

The managing partner of a professional firm is preparing for partner review meetings, where goals are set for each partner for the upcoming year. Each year, he surveys the partners prior to starting the process, asking “What are the most important things … Continue Reading

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