Tag Archives: management

Ode to a Hunter

I’m sure you would all be disappointed if I didn’t return with some sort of business allegory related to my absence. Of course, I hate to disappoint… My book Hunting in a Farmer’s World focuses on the challenges of being … Continue Reading

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Five Steps to Defining an Employee’s Authority

When we delegate authority to an employee, we are actually delegating the power to make decisions. We all want employees who think for themselves, at least when their decisions work out in a way we like. When they don’t, we … Continue Reading

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Do Titles Make Leaders?

You’ve promoted a great employee beyond his capabilities. He is putting in long hours, but appears unable to keep up with the new responsibilities. In fact, he doesn’t even seem to understand what those responsibilities are, or what they should … Continue Reading

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Do Leaders Need Titles?

When should an employee be promoted? Over the years, I’ve often had this conversation both within my own companies and with owner-clients. An employee is handling responsibilities above his or her official job description. We naturally want to acknowledge the effort, … Continue Reading

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We Can’t Legislate Job Skills

“Why can’t we find enough good people to hire?” As a consultant to business leaders, I hear this complaint with increasing frequency. From  tradesmen to programmers, and from executives to scientists, we seem to be lacking a workforce with the … Continue Reading

Posted in Business Perspectives, Economic Trends, John's Opinions, Managing Employees, Politics and Regulation, Strategy and Planning | Tagged , , , , , , , , , , , , | 5 Comments

Why Do We Hate Salespeople?

A recent episode of “Downton Abbey” included a new servant tasked with passing out canapés at a dinner party. “Try one of these,” he quietly suggested to a guest. “I’m told they are quite good.” He was immediately pulled aside … Continue Reading

Posted in Customer Relations, Entrepreneurship, Incentives, Leadership, Managing Employees, Marketing and Sales, Sales | Tagged , , , , , , , , , , , | 5 Comments

How to Get Employee Buy-In for Your Values

There are few things more important than determining your company’s core values. I define an ideal core values statement as something you can frame and put on the wall so that, in your absence, any employee who has a question … Continue Reading

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Goals are More than Just Resolutions

Most of us (at least those who don’t own retail businesses) are in low-power mode at this time of year. Double midweek days off and decompression following the holiday rush allows us time to think. For many, that thinking naturally turns … Continue Reading

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Holiday Terminations: It’s Not “Just Business.”

Yesterday, I received a comment from a woman on my column from 2012, “Holiday Terminations: Scrooge or Chicken?”. She had been unexpectedly terminated from her position, and said in part “Employee termination during the holidays is an act of spiritual … Continue Reading

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The Secret to Growing a $1 million company by 5X

In my work with hundreds of small business owners, I’ve noticed that there are two “danger zones” where an owner may, consciously or unconsciously, prevent his or her company from growing any further. The first zone lies at about $1 … Continue Reading

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The Luxury of No Resources

Among the Baby Boomer business owners who are beginning to plan their retirement, there are millions who founded the companies they plan to sell. Many of these were technicians when they started. They began as employees, and then used their … Continue Reading

Posted in Business Perspectives, Exit Planning, Selling a business, Strategy and Planning | Tagged , , , , , , , , , , , | Leave a comment

When Employee Incentives Don’t Work

My definition of an incentive is variable compensation designed to encourage specific behavior. The challenge is to make sure that behavior is really something you want to encourage. A home building company bonuses purchasing managers based on their ability to reduce … Continue Reading

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