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Category Archives: Incentives
Never Fire a Salesperson
The majority of business owners prefer linking pay to employee performance. The sales role in most businesses is the easiest and most obvious place to begin. Yet owners struggle with compensating salespeople in a manner that is affordable while still driving sustained performance. Building … Continue Reading
Posted in Entrepreneurship, Incentives, Managing Employees, Marketing and Sales, Sales, Strategy and Planning
Tagged business ownership, business planning, business strategy, employee performance, employees, entrepreneurs, entrepreneurship, hiring, leadership, management, marketing, sales, sales management, small business, small business advice
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Culture Counts!
Small businesses can’t compete with large corporations on salary and benefits. I’m not being unduly cynical, it’s just a fact. The top 1/10 of 1% in US household incomes start at $1.9 million annually. Of all those in that rarefied … Continue Reading
Posted in Entrepreneurship, Incentives, John's Opinions, Leadership, Managing Employees, Strategy and Planning
Tagged business ownership, business planning, business strategy, employee performance, employees, entrepreneurs, entrepreneurship, leadership, management, small business, small business advice
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When Supervisors Become Managers
Any promotion means more responsibility. Few steps require as big a leap as the transition from supervisor to manager. Each step up the ladder involves a change in tasks, but an employee’s first managerial position necessitates a change in thinking; one which isn’t … Continue Reading
Posted in Customer Relations, Entrepreneurship, Incentives, Leadership, Managing Employees, Strategy and Planning
Tagged business ownership, business planning, business strategy, employee performance, employees, entrepreneurs, entrepreneurship, management, promotion, small business, small business advice
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Why Do We Hate Salespeople?
A recent episode of “Downton Abbey” included a new servant tasked with passing out canapés at a dinner party. “Try one of these,” he quietly suggested to a guest. “I’m told they are quite good.” He was immediately pulled aside … Continue Reading
Posted in Customer Relations, Entrepreneurship, Incentives, Leadership, Managing Employees, Marketing and Sales, Sales
Tagged business ownership, employee performance, employees, entrepreneurs, entrepreneurship, leadership, management, sales, sales management, small business, small business advice, trade
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When Employee Incentives Don’t Work
My definition of an incentive is variable compensation designed to encourage specific behavior. The challenge is to make sure that behavior is really something you want to encourage. A home building company bonuses purchasing managers based on their ability to reduce … Continue Reading
My Interview with Robert Morris: Part I
Robert Morris is the number one reviewer of business books for Amazon.com. A few weeks ago he posted a great review of Hunting in a Farmer’s World, and asked if he could interview me. Bob’s questions were really fun, and the interview … Continue Reading
Posted in Customer Relations, Incentives, John's Opinions, Leadership, Managing Employees, Sales, Strategy and Planning, Top Blog Posts, Uncategorized
Tagged Ayn Rand, business ownership, business planning, business strategy, employee performance, entrepreneurs, entrepreneurship, international relations, leadership, management, sales, sales management, small business, small business advice
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Bah, Humbug! Remembering Fezziwig.
Last week was the 170th anniversary of the publication of Charles Dickens’ A Christmas Carol (December 17, 1843). The immortal words of Ebenezer Scrooge are ingrained in the memory of the entire English speaking world. I’d venture to guess that “Bah, Humbug!” … Continue Reading
“We’ll Just Agree to Disagree”
A CEO was having a discussion with one of his top executives a few weeks ago. He felt strongly that the executive needed to take a certain course of action as soon as possible. The Vice President explained that the … Continue Reading
After the Goal
Why do employees have to “rest” after accomplishing a goal? When most human accomplishment required manual labor, taking time to recuperate after a final push, whether it was harvesting a crop or completing a building, was a natural way to physically recharge before starting another project. Today, most … Continue Reading
When is a Bonus Not a Bonus?
We refer to many different types of payments to employees as bonuses. They range from very modest amounts paid for specific activities to substantial components of a worker’s total compensation package. Merriam-Webster defines “bonus” as “money or an equivalent given … Continue Reading
A Tiered Minimum Wage for Small Business
Recent strikes by employees of McDonalds and Wal-Mart demanding a higher minimum wage have gained headlines on all the news feeds. The strikers claim that they can’t live on the Federally mandated $7.25 an hour. The California legislature recently voted … Continue Reading
Millennials: The New Normal
Do you employ Millennials? If you have twenty-somethings in your workplace, you do. Most scientists who study generations put the start of the Millennials between 1982 and 1985. Using the earliest dates, the oldest are just turning thirty this year. Sociologists … Continue Reading